Privacy Policy

Last updated: April 2026

1. Who We Are

Canvas Printing Co Ltd is a canvas printing and custom framing business based in Poole, Dorset. Our registered address is Unit J, The Link Mall, The Dolphin Centre, Poole, Dorset, BH15 1SZ (upstairs next to Wilkos). For any privacy-related enquiries, please contact us at [email protected] or call us on 01202 66137301202 661373.

2. Information We Collect

We may collect and process the following personal information:

• Contact information: Your name, email address, phone number, and postal address when you place an order or contact us.
• Order information: Details of the products and services you have ordered from us, including images you provide for printing.
• Payment information: Payment details necessary to process your transactions. We do not store full card details on our systems.
• Communication records: Records of correspondence if you contact us by email, phone, or through our website contact form.
• Website usage data: Technical information such as your IP address, browser type, and pages visited when you use our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders for canvas prints, framing, poster printing, and media transfer services.
• To communicate with you about your orders, including order confirmations and delivery updates.
• To respond to your enquiries and provide customer support.
• To improve our website and services based on how you use them.
• To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases: performance of a contract (when you place an order with us), legitimate interests (to improve our services and respond to enquiries), consent (where you have given us permission, such as for marketing communications), and legal obligation (where we are required to process your data by law).

5. How We Store and Protect Your Data

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Images you provide for printing are stored securely and are only used for the purpose of fulfilling your order. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers: Trusted third parties who assist us in operating our business, such as payment processors and delivery services.
• Legal requirements: Where we are required to disclose your information by law or in response to valid legal processes.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to object: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies help us understand how visitors interact with our website so we can improve it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).